Frequently Asked Questions

Most pets should visit at least once a year. Puppies, kittens, and seniors may need more frequent checkups.

Bring any medical records, a list of your pet’s current medications, and questions you’d like to discuss with your veterinarian.

Yes. Many chronic conditions begin with subtle changes that only a trained professional can identify during a physical exam or with lab testing.

Seek emergency care for life-threatening conditions such as traumatic injuries, major surgeries, critical care, difficulty breathing, heart failure, head trauma, or if your pet’s gums are blue or white in color. Those should be treated immediately by an emergency hospital.

PetMedic is an urgent care clinic, and we treat non-life-threatening pet injuries and illnesses that arise after your family veterinary hospital is closed or unavailable, on weekends, or during select holidays.

We take walk-ins based on availability. We encourage pet owners to consider making an appointment, but if you would like to be seen as a walk-in, please call ahead to make sure we can accommodate you and your pet.

We are closed on New Year’s, Memorial Day, the 4th of July, Labor Day, Thanksgiving, and Christmas Day. We are open for all other days and smaller holidays.

In some instances, pets need more intensive care, and we will recommend that they be seen at an ER. In those cases, we will do our best to stabilize the patient, run any tests that could expedite their ER visit, and call to help coordinate their visit with the specialty center.

We will give you options and help you with the transfer process, but you will be responsible for transporting your pet. Unfortunately, at this time, we do not have the capability to provide ambulatory services (pet transport).

We do our best to make sure that we are running as close to schedule as possible. Every so often, however, a very sick pet comes through our doors and needs immediate care. This can impact your appointment. We promise to communicate openly with you and reschedule your appointment for another time if needed.

Payment is due at the time of service.

We accept cash, credit cards, or CareCredit. Unfortunately, we are unable to accept personal checks at this time.

We may be able to provide urgent care to some types of exotic pets, but it varies by location.

We do not allow online appointment booking for exotic animals, so please call us for details.

Emergencies in cats include being hit by a car, heart failure, kidney failure, emergency surgery, and complex metabolic disease. If your cat requires 24-hour oxygen or intensive critical care with IV fluids, we will send you to a pet emergency room. We will help make the necessary arrangements.

Kittens are vulnerable to becoming very sick, very fast. Their most common problems are upper respiratory infections, ear infections, anorexia, and diarrhea. Diarrhea from parasites like whipworms or coccidia can cause blood and mucus in their stool. Some respiratory illnesses can lead to severe congestion. When in doubt, bring your cat to PetMedic.

If you believe your cat’s life is in danger, please take them to the emergency room immediately. Although most illnesses can be treated on an outpatient basis at PetMedic, occasionally your cat will require more intensive care. We will refer life-threatening issues to a pet emergency room. Some complex cases may need a referral to a specialist. With a thorough physical exam and good diagnostic tests, we can quickly determine the best place for your pet to be treated.

Yes, all cats are required to be in carriers.